Frequently Asked Question

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    If I need a nanny, caregiver or household staff how do I start the process?

    You can either contact us by telephone, or by e-mail. If you send us an e-mail request, management will contact you within 24 hours.

    How are your candidates pre-screened?

    Our nannies, caregivers and household staff are interviewed by our trained staffs in which past work experience and individual character is explored in detail. Our interviews focus on evaluating common sense, and a true passion to work with children or the elderly. These interviews and reference checks are a crucial part of ensuring the best possible match for you and your family.

    What responsibilities will I have as an employer?

    As an employer you will be required to remit payroll taxes, in addition to the nanny’s net salary. The room and board is a taxable benefit to the nanny and is required by Revenue Canada. You are also required to keep payroll records and provide your nanny with a pay stub. You must abide by all provincial employment labor laws.

    What happens if it doesn’t work out/ or employee quit?

    Heritage nanny stands behind our guarantee. If for some reason it is not a good match and things are not going smoothly, we have a 3 -12 month guarantee period for placed nannies, caregivers and household staff. This means that within this time-period if things are simply not working out or the employee quit, we’ll introduce new candidates within 14 days.

    Why should I use heritage nanny rather than hiring someone from the online advert?

    We have the experience that is necessary to handle the interviewing and reference checking. As the employer, you are responsible for registering with certain government bodies and making deductions and remittances in a timely manner. We are knowledgeable about  these and other matters that are relevant to hiring a household staff.

    How much will a nanny, caregiver or household staff cost?

    Costs depends on several factors such as: the type of care that is required, whether live-in or live-out, or part time service is required, and the experience and qualifications required to meet the specific needs.

    What does it cost to set up a nanny payroll account?

    Payroll account setting up is free to employers who would like to use our payroll services for minimum of six months. If a payroll account is cancelled within six months there is a service fee charged to the employer. ​​Note: $299 + first payroll service fee is charged to employers who would like to cancel their payroll account within the first six weeks of their payroll account set up.

    Do I have to sign a job contract when hiring a nanny, caregiver or household staff through Heritage Nanny?

    No, the job contract/agreement will be between you (employer) and the employee that you hire. The terms of this contract/agreement are entirely up to you (employer), however we are glad to assist you with any questions that you may have in preparing the contract/agreement.

    Need more information?

    Do you have a question? Is there something that you’re not quite sure of? No problem; simply send us an email or give us a call at (587) 355-7800 and we’ll do our best to answer all of your questions. We really look forward to hearing from you

    Less Than 4% Of Applicants Pass Our Rigorous
    Screening Process.

    What Our Families Are Saying

    • In our search for a nanny for our three children we chose to use the Heritage Nanny Agency.  The placement coordinator walked us step by step through the process and answered all of our questions right away.  She made the process very simple and easy for us to obtain a live-in-caregiver for our family. We were given many different resumes to look through based on our needs/wants and we were set up with phone interviews followed by skype interviews with our top choices.  It was so much easier to make our decision when we were able to see and talk to the candidates in person.  Following our decision Heritage Nanny did everything from helping us obtain a business number, doing up a contract for our nanny, helping us complete our LMIA including advertising for us on the job bank, and also walked our nanny through the process to obtain her work permit. Our caregiver safely arrived to our home at the end of January 2015 and is working out better than we could have ever imagined.  She fits in so well with our family and has already established a strong bond with our children.  I go back to work on Monday March 2, 2015 and our baby turns 3 months old on February 28, 2015.  Knowing that my baby and other two children are going to be safe and well cared when I go back to work is such a great feeling. I have already recommended Heritage Nanny to several friends and am so glad things have worked out so great for my family.

      Happy Nanny Jennine @ Whitecourt
    • We used Heritage Nanny services to find us a Nanny in Calgary. Heritage Nanny was prompt to start the process when we completed registration. Registration and fees payments are easy - any possible method is used. We were send couple of resumes and interviews were scheduled quickly. We interviewed both and were able to select one. Heritage Nanny helped us to complete LMIA and follow on process for permit transfer. Heritage Nanny has transparent services with no hidden charges. Service is prompt - we were supported and our calls were accepted on weekends too. I will recommend ( and have recommended) Heritage Nanny to anyone looking for a Nanny.

      Happy Families Inderpal @ Calgary
    • Heritage Nanny was an incredible resource for us during our convention in Edmonton, AB. From the moment we contacted them everything was handled with care and attention. They were able to provide us with fantastic on-site childcare including: Nannies, toys, crafts, snacks and sleeping mats. Their nannies were qualified and energetic, the kids had a blast. They were incredibly organized and professional, which made providing childcare for our delegates a breeze. We would highly recommend using Heritage Nanny for any event

      Niall Richardson DDC, Canada's New Democrats (NDP)
    • I am very happy with the services provided by Jane at Heritage Nanny. She helped with our many questions in hiring a live in nanny. We have a fantastic nanny now and can't imagine our life with out a live in nanny.  Thank you Jane and Heritage Nanny! Thanks!!!!!!!!

      Victoria @ Cochrane
    • Our Nanny is really nice. Very hardworking and honest. Kids love her . I am lucky to have her. Thank you again for helping me out with such short notice and for hooking us up with Debbi Thanks.

      Satarupa @ Calgary
    • Things with my nanny are really good.  She was an amazing find.​Thanks for being such a reliable service.​ Thank you.

      Geoff @ Calgary

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